Virtual Numbers Terms

1. Scope & Service Modes

ViaConecta provides temporary and monthly telecommunications lines for receiving SMS verification codes and voice connectivity:

• Single OTP (€0.99): Temporary 10-minute allocated number for receiving a single 2FA verification code (Telegram, WhatsApp, Uber, Banks, etc.).
• Web Inbox (€3.99/mo): 30-day dedicated virtual number with real-time online web inbox and SMS streaming.
• Mobile Voice eSIM (€8.99/mo): Monthly renewable cellular eSIM profile providing dedicated incoming voice calls, SMS, and VoLTE roaming.

2. Acceptable Use & Anti-Fraud Policy

To ensure global network compliance, users strictly agree NOT to use ViaConecta Virtual Numbers for:

• Automated spamming, unsolicited mass messaging, or robo-calling.
• Phishing, banking fraud, identity theft, or illegal impersonation.
• Bypassing lawful sanctions, regional restrictions, or fraud prevention systems.
• Any illegal activities violating international telecommunications regulations.

ViaConecta reserves the right to terminate active sessions immediately if fraudulent behavior is detected by our Automated Security System (Aegis Shield).

3. Delivery Guarantees, Payment Holds & Number Recycling

We guarantee fair, transparent fulfillment for all telecommunications and verification services:

• Payment Pre-Authorization Hold (€0.00 Risk): For all Single OTP activations (€0.99), your payment method is placed on a temporary pre-authorization hold (authorization only). Funds are captured strictly and solely upon the successful real-time delivery and display of your incoming SMS verification code. If no SMS code is delivered within the active session window, or if an order is terminated, the pre-authorization hold is instantly released with €0.00 billed to your card.
• Completed Deliveries (Non-Refundable): Once an SMS verification OTP code is successfully received from the telecommunications carrier and rendered on your activation dashboard, the service is deemed 100% fulfilled and is strictly non-refundable.
• Shared Number Pool Recycling: Single OTP (€0.99) operates on a high-efficiency shared rotational pool. A temporary number is allocated for a single verification session. Following session expiration and a protective cooling-off buffer, temporary numbers return to the general telecommunications pool and may be recycled for subsequent activations across different platforms or users.
• Third-Party Account Longevity Disclaimer: ViaConecta guarantees the immediate delivery of your verification code, but does NOT warrant or guarantee permanent, perpetual ownership of third-party digital accounts (e.g., WhatsApp, Telegram, Google, Tinder, OpenAI) created using temporary single-use lines. Third-party platforms maintain their own independent terms regarding account tenure, 2-step verification PINs, and device re-registration.
• Mandatory Dedicated Plans for Permanent Accounts: Users requiring persistent, private, and permanent telephone number exclusivity for business, primary communications, or long-term messaging accounts (such as permanent WhatsApp or Telegram) are required to purchase a Dedicated Web Inbox (€3.99/mo) or Mobile Voice eSIM (€8.99/mo). Dedicated lines are leased exclusively to a single subscriber and are never recycled to other users while active.
• Metered Outbound Usage (Non-Refundable): Charges for initiated outbound calls (duration > 0 seconds) or successfully transmitted outbound SMS messages are consumed in real time from your ViaConecta Wallet and cannot be refunded.
• Monthly Subscriptions: Dedicated Inbox lines and Voice eSIM profiles may be cancelled at any time prior to the next renewal date. Partial month refunds are not issued for active, provisioned telecommunications lines.
• Abuse & Fraud Violations: Numbers or balances terminated due to spam, phishing, robocalls, or violation of our Anti-Fraud Policy are permanently forfeit without refund.

4. Outbound Telephony & ViaConecta Wallet (Pay-As-You-Go Billing)

To provide flexible and transparent communication, outbound calling and outbound SMS messages operate on a fair, prepaid Pay-As-You-Go model:

• Free Inbound Traffic: All incoming SMS verification codes and incoming voice calls (for active Voice eSIM profiles) are 100% free and included in your line plan with zero hidden per-message charges.
• Prepaid ViaConecta Wallet: To place outbound phone calls or send outbound SMS messages, users must hold an active balance in their ViaConecta Wallet. Wallets can be topped up instantly (€5, €10, €20, €50) using Apple Pay, Google Pay, or credit/debit cards.
• Real-Time Metered Rates: Outbound usage is deducted in real time from your wallet balance based on the destination network:
  • Outbound Calls (US, Canada, UK & EU Landlines): from €0.02 / minute
  • Outbound Calls (International Mobiles & Rest of World): from €0.05 / minute
  • Outbound SMS (US & Canada): €0.01 / SMS
  • Outbound SMS (International): €0.03 / SMS
• Base Ledger Currency & Forex Risk Disclaimer: All internal wallet ledger balances, metered per-minute telephony rates, and virtual number charges are accounted and settled strictly in Euros (EUR €). Top-ups made using foreign currency cards (USD, GBP, BRL, PLN, CAD, etc.) are automatically converted to EUR by the payment processor or cardholder bank at the prevailing exchange rate at the moment of payment. ViaConecta does not operate a currency exchange service and bears no liability for exchange rate fluctuations, bank conversion margins, or cross-border currency differences (Forex Risk).
• Zero Overdraft Protection: Because all metering is prepaid in real time, your balance can never go negative. If your wallet balance reaches €0.00, outbound calls and outbound SMS are temporarily paused until topped up, while your number remains active to receive inbound SMS.
• Balance Carry-Over (No Expiration): Funds added to your ViaConecta Wallet never expire. Unused balances remain permanently available and can be used interchangeably for outbound minutes, SMS, virtual number renewals, or travel eSIM packages.
• Anti-Spam & Fair Telephony Policy (Robocall Ban): Outbound lines must NOT be used for bulk marketing, robocalls, unsolicited automated campaigns, or telemarketing. Any automated spam activity will trigger an immediate permanent ban of the offending line without refund under Aegis Telephony Guard.

5. Privacy & Message Retention

Your privacy is paramount. Inbound SMS message payloads for Single OTP activations are automatically purged from our active processing logs within 24 hours of session expiration. We do not sell, leak, or share inbound message contents with third parties.

6. Regulatory Compliance

All virtual number allocations comply with international carrier routing guidelines, EU GDPR data protection directives, and applicable telecommunications privacy frameworks.

7. Limitation of Liability & Third-Party Services

ViaConecta acts as a telecommunications service router and does not control third-party digital platforms (e.g., Telegram, WhatsApp, OpenAI, Uber, Banking Apps). Third-party services may dynamically update their internal account registration algorithms. ViaConecta shall not be held liable for third-party platform policy shifts, account restrictions, or platform-side service rejections beyond our initial SMS delivery guarantee.

8. Indemnification & Account Suspension

Users agree to defend, indemnify, and hold harmless ViaConecta, its affiliates, and operational team against any legal claims, liabilities, financial damages, or regulatory penalties resulting from user misuse of virtual numbers. ViaConecta reserves the right to terminate line access immediately without refund upon detecting fraudulent exploitation, automated abuse, or breach of these terms.

9. Service Provider & Contact Details

ViaConecta virtual telephony and 2FA SMS routing services are provided under European Union e-commerce standards:

• Service Provider: ViaConecta (Serhii Pustovit — Autónomo)
• Location & Jurisdiction: Barcelona, Spain (European Union)
• Customer Support & Compliance: [email protected]
• Resolution SLA: Support inquiries regarding billing, auto-refunds, or carrier routing are typically resolved within 2–12 hours (guaranteed within 24 hours).