退款与取消政策

在 ViaConecta，我们致力于提供无缝的全球连接。然而，由于我们的eSIM是数字产品，请注意我们严格的退款准则。

1. 数字商品无退款

由于数字eSIM的性质，一旦二维码或激活字符串生成并交付给您，它就无法‘退货’。因此，所有销售均为最终销售。我们要不对以下情况提供退款：

• 改变主意
• 意外购买
• 不兼容的设备（请在购买前检查兼容性）
• 未使用的数据包

2. 技术例外

我们并非不讲道理。只有在以下情况下才会考虑退款：

• 由于提供的eSIM配置文件存在可验证的技术故障，导致无法连接。
• 您已联系支持部门，我们确认该问题无法解决。

重要：您必须在仍处于目的地国家时联系我们，以便我们排查使用日志。

3. 航班机票预定义退款相关

We provide fair and automated refund guarantees for account balances and telephony services:

• Automatic Service Refunds: If an active Single OTP virtual number expires without receiving a verification SMS within the allocated 10-minute session window, your payment is automatically refunded or credited back to your ViaConecta Wallet in real-time with zero processing fees.
• Statutory 14-Day Top-Up Refund Right (EU Cooling-Off): In compliance with European Union consumer protection directives (Directive 2011/83/EU), customers who deposited funds into their ViaConecta Wallet via card or PayPal have the right to request a full refund of their unspent top-up balance back to the original payment method within 14 days of the transaction date.
• Non-Refundable Items: Promotional bonuses, referral credits, loyalty points, or funds that have already been consumed for active network data or active phone number reservations are strictly non-refundable.

4. Virtual Numbers & Telephony Fulfillment

Our virtual telephony lines operate under a clear "No Code, No Pay" guarantee:

• Successfully Delivered Codes: Once an incoming SMS verification code or OTP has been delivered and displayed in your activation console, the digital verification service is considered fully rendered and is non-refundable.
• Instant Number Replacement: If a temporary number fails to receive an SMS from a specific platform, users may request up to 2 free instant replacement numbers during their active session before claiming an automatic refund.
• Monthly Telephony Subscriptions: Dedicated Web Inbox lines and Mobile Voice eSIM profiles are billed on a 30-day basis and can be cancelled at any time prior to the next billing cycle.

5. Flight Search Bookings

基于作为聚合型航班服务的独立网站而言并不包含其销售过程的直接归属。以此原则之上产生的所有相关的变更申请、预订退订、行程更改和全额报销，所有相关问询或争端解决您均必须向相关的具体的售票机构方或是最终航班售卖第三方提供交涉联系处理。

4. 与我们建立联系

如需进一步针对 eSIM 进行更细切及有效争议的处理请您提供完整的电子邮件诉求至：[email protected]