Virtual Numbers Terms

1. Scope & Service Modes

ViaConecta provides temporary and monthly telecommunications lines for receiving SMS verification codes and voice connectivity:

• Single OTP (€0.99): Temporary 10-minute allocated number for receiving a single 2FA verification code (Telegram, WhatsApp, Uber, Banks, etc.).
• Dedicated Web Inbox (€3.99/mo): 30-day dedicated virtual number with real-time online web inbox and SMS streaming.
• Mobile Voice eSIM (€5.99/mo): Monthly renewable eSIM profile providing dedicated incoming voice calls and SMS.

2. Acceptable Use & Anti-Fraud Policy

To ensure global network compliance, users strictly agree NOT to use ViaConecta Virtual Numbers for:

• Automated spamming, unsolicited mass messaging, or robo-calling.
• Phishing, banking fraud, identity theft, or illegal impersonation.
• Bypassing lawful sanctions, regional restrictions, or fraud prevention systems.
• Any illegal activities violating international telecommunications regulations.

ViaConecta reserves the right to terminate active sessions immediately if fraudulent behavior is detected by our Automated Security System (Aegis Shield).

3. Delivery Guarantees & Refund Policy

We guarantee fair fulfillment for all single-use OTP orders:

• No Code, No Pay Guarantee: If an incoming verification SMS code is not delivered within the active 10-minute session window, your payment is automatically refunded to your original payment card or re-credited instantly to your ViaConecta Wallet balance with zero deduction.
• Wallet 1-Click Payments: Orders paid using ViaConecta Wallet balance are provisioned immediately and backed by real-time automated ledger refund protection.
• Completed Deliveries: Once an OTP code is successfully received and displayed in your activation console, the single-use service is deemed fully delivered and non-refundable.
• Single-Use Expiration & Re-Verification Notice: Single OTP (€0.99) numbers are allocated strictly for a single 10-minute activation session. Once expired, temporary numbers are automatically unreserved and cannot be recovered for future account re-verification. Users requiring persistent access for primary accounts (e.g., long-term Telegram, WhatsApp, or Banking) must select dedicated Web Inbox (€3.99/mo) or Mobile Voice eSIM (€5.99/mo) plans.
• Monthly Subscriptions: Dedicated Inbox lines and Voice eSIM profiles may be cancelled at any time prior to the next billing cycle.

4. Privacy & Message Retention

Your privacy is paramount. Inbound SMS message payloads for Single OTP activations are automatically purged from our active processing logs within 24 hours of session expiration. We do not sell, leak, or share inbound message contents with third parties.

5. Regulatory Compliance

All virtual number allocations comply with international carrier routing guidelines, EU GDPR data protection directives, and applicable telecommunications privacy frameworks.

6. Limitation of Liability & Third-Party Services

ViaConecta acts as a telecommunications service router and does not control third-party digital platforms (e.g., Telegram, WhatsApp, OpenAI, Uber, Banking Apps). Third-party services may dynamically update their internal account registration algorithms. ViaConecta shall not be held liable for third-party platform policy shifts, account restrictions, or platform-side service rejections beyond our initial SMS delivery guarantee.

7. Indemnification & Account Suspension

Users agree to defend, indemnify, and hold harmless ViaConecta, its affiliates, and operational team against any legal claims, liabilities, financial damages, or regulatory penalties resulting from user misuse of virtual numbers. ViaConecta reserves the right to terminate line access immediately without refund upon detecting fraudulent exploitation, automated abuse, or breach of these terms.

8. Service Provider & Contact Details

ViaConecta virtual telephony and 2FA SMS routing services are provided under European Union e-commerce standards:

• Service Provider: ViaConecta (Serhii Pustovit — Autónomo)
• Location & Jurisdiction: Barcelona, Spain (European Union)
• Customer Support & Compliance: [email protected]
• Resolution SLA: Support inquiries regarding billing, auto-refunds, or carrier routing are resolved within 2–6 hours.