Virtual Numbers Terms

1. Scope & Service Modes

ViaConecta provides temporary and monthly telecommunications lines for receiving SMS verification codes and voice connectivity:

• Single OTP (€0.99): Temporary 10-minute allocated number for receiving a single 2FA verification code (Telegram, WhatsApp, Uber, Banks, etc.).
• Web Inbox (€3.99/mo): 30-day dedicated virtual number with real-time online web inbox and SMS streaming.
• Mobile Voice eSIM (€8.99/mo): Monthly renewable cellular eSIM profile providing dedicated incoming voice calls, SMS, and VoLTE roaming.

2. Acceptable Use & Anti-Fraud Policy

To ensure global network compliance, users strictly agree NOT to use ViaConecta Virtual Numbers for:

• Automated spamming, unsolicited mass messaging, or robo-calling.
• Phishing, banking fraud, identity theft, or illegal impersonation.
• Bypassing lawful sanctions, regional restrictions, or fraud prevention systems.
• Any illegal activities violating international telecommunications regulations.

ViaConecta reserves the right to terminate active sessions immediately if fraudulent behavior is detected by our Automated Security System (Aegis Shield).

3. Delivery Guarantees & Refund Exceptions

We guarantee fair fulfillment for all single-use OTP orders:

• Automated Refund Guarantee (No Code Received): If an incoming verification SMS code is not delivered within the active 10-minute session window, your payment is automatically refunded to your original payment card or re-credited instantly to your ViaConecta Wallet balance with zero deduction.
• Completed Deliveries (Non-Refundable): Once a verification OTP code is successfully received and displayed on your activation screen, the service is deemed 100% delivered and is strictly non-refundable.
• Metered Outbound Usage (Non-Refundable): Charges for initiated outbound calls (duration > 0 seconds) or successfully transmitted outbound SMS messages are consumed in real time and cannot be refunded.
• Single-Use Expiration & Re-Verification Notice: Single OTP (€0.99) numbers are allocated strictly for a single 10-minute activation session. Once expired, temporary numbers are automatically unreserved and cannot be recovered for future account re-verification. Users requiring persistent access for primary accounts (e.g., long-term Telegram, WhatsApp, or Banking) must select dedicated Web Inbox (€3.99/mo) or Mobile Voice eSIM (€8.99/mo) plans.
• Monthly Subscriptions: Dedicated Inbox lines and Voice eSIM profiles may be cancelled at any time prior to the next billing cycle. Partial month refunds are not issued for active, provisioned lines.
• Abuse & Fraud Violations: Numbers or balances terminated due to spam, phishing, robocalls, or violation of our Anti-Fraud Policy are permanently forfeit without refund.

4. Outbound Telephony & ViaConecta Wallet (Pay-As-You-Go Billing)

To provide flexible and transparent communication, outbound calling and outbound SMS messages operate on a fair, prepaid Pay-As-You-Go model:

• Free Inbound Traffic: All incoming SMS verification codes and incoming voice calls (for active Voice eSIM profiles) are 100% free and included in your line plan with zero hidden per-message charges.
• Prepaid ViaConecta Wallet: To place outbound phone calls or send outbound SMS messages, users must hold an active balance in their ViaConecta Wallet. Wallets can be topped up instantly (€5, €10, €20, €50) using Apple Pay, Google Pay, credit/debit cards, or Crypto.
• Real-Time Metered Rates: Outbound usage is deducted in real time from your wallet balance based on the destination network:
  • Outbound Calls (US, Canada, UK & EU Landlines): from €0.02 / minute
  • Outbound Calls (International Mobiles & Rest of World): from €0.05 / minute
  • Outbound SMS (US & Canada): €0.01 / SMS
  • Outbound SMS (International): €0.03 / SMS
• Base Ledger Currency & Forex Risk Disclaimer: All internal wallet ledger balances, metered per-minute telephony rates, and virtual number charges are accounted and settled strictly in Euros (EUR €). Top-ups made using foreign currency cards (USD, GBP, BRL, PLN, CAD, etc.) or cryptocurrency are automatically converted to EUR by the payment processor or cardholder bank at the prevailing exchange rate at the moment of payment. ViaConecta does not operate a currency exchange service and bears no liability for exchange rate fluctuations, bank conversion margins, or cross-border currency differences (Forex Risk).
• Zero Overdraft Protection: Because all metering is prepaid in real time, your balance can never go negative. If your wallet balance reaches €0.00, outbound calls and outbound SMS are temporarily paused until topped up, while your number remains active to receive inbound SMS.
• Balance Carry-Over (No Expiration): Funds added to your ViaConecta Wallet never expire. Unused balances remain permanently available and can be used interchangeably for outbound minutes, SMS, virtual number renewals, or travel eSIM packages.
• Anti-Spam & Fair Telephony Policy (Robocall Ban): Outbound lines must NOT be used for bulk marketing, robocalls, unsolicited automated campaigns, or telemarketing. Any automated spam activity will trigger an immediate permanent ban of the offending line without refund under Aegis Telephony Guard.

5. Privacy & Message Retention

Your privacy is paramount. Inbound SMS message payloads for Single OTP activations are automatically purged from our active processing logs within 24 hours of session expiration. We do not sell, leak, or share inbound message contents with third parties.

6. Regulatory Compliance

All virtual number allocations comply with international carrier routing guidelines, EU GDPR data protection directives, and applicable telecommunications privacy frameworks.

7. Limitation of Liability & Third-Party Services

ViaConecta acts as a telecommunications service router and does not control third-party digital platforms (e.g., Telegram, WhatsApp, OpenAI, Uber, Banking Apps). Third-party services may dynamically update their internal account registration algorithms. ViaConecta shall not be held liable for third-party platform policy shifts, account restrictions, or platform-side service rejections beyond our initial SMS delivery guarantee.

8. Indemnification & Account Suspension

Users agree to defend, indemnify, and hold harmless ViaConecta, its affiliates, and operational team against any legal claims, liabilities, financial damages, or regulatory penalties resulting from user misuse of virtual numbers. ViaConecta reserves the right to terminate line access immediately without refund upon detecting fraudulent exploitation, automated abuse, or breach of these terms.

9. Service Provider & Contact Details

ViaConecta virtual telephony and 2FA SMS routing services are provided under European Union e-commerce standards:

• Service Provider: ViaConecta (Serhii Pustovit — Autónomo)
• Location & Jurisdiction: Barcelona, Spain (European Union)
• Customer Support & Compliance: [email protected]
• Resolution SLA: Support inquiries regarding billing, auto-refunds, or carrier routing are typically resolved within 2–12 hours (guaranteed within 24 hours).